Jasco

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Customer Service

Product Information

All items for sale are first quality, direct from Jasco.

It should be understood that the actual fabric colors may differ from the way they appear on your screen. As Jasco cannot guarantee color accuracy, we strongly encourage customers to purchase color cards for a small fee.

Please be aware that in the manufacturing of fabric there is always the possibility that lengths and widths may vary. A $5 cutting surcharge is added per color/ style for less than one roll.

Custom shades of many styles can be requested by calling (914) 421-1365.
Telephone and fax orders are also accepted at (914) 421-1365.

Terms of Sale

Each order is processed in accordance with Jasco’s attention to quality and service. If you are not satisfied with any aspect of your purchase, please call (914) 421-1365 or e-mail maidas@jascofabrics.com at once, and we will try to accommodate you within the guidelines of our policies.

All sales are final upon receipt and confirmation of order.

There can be no returns, no cancellations, and no refunds of custom orders and promotional items.

Methods of Payment
We accept VISA, Mastercard, American Express and Pay Pal only.
Return Policy
Occasional defects in fabrics may be found. In that case, call (914)421-1365 or email maidas@jascofabrics.com within 30 days for return authorization. Return requests will not be accepted after 30 days. Items given a full refund or an allowance will be issued not including shipping, handling and cutting charges.
Secure Shopping

We do not make individual identifying information available to third parties except for third party contracted service providers who use that information only to conduct Jasco business.  For example, a third party may handle Jasco’s shipping and product fulfillment. Our shopping cart service provides secure and confidential checkout procedures.

We may disclose specific information when required by law, regulation or government agency including law enforcement. We may share information to prevent illegal uses of the website or violations of the terms of use, or defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection, counterfeiting or investigation. By using the website in any way, you are agreeing to comply with the terms of use.

Shipping

We ship USPS, UPS and FedEx both domestically and internationally according to the options provided on your checkout page. The customer is responsible for all shipping, handling and insurance charges.

There is an additional $4 handling charge for fulfillment of each order.

Please be advised that when the width of the fabric is 60" or more, an additional $10.00/roll is added by the freight companies as a surcharge, and is automatically added to your total when applicable.

Jasco is not responsible for items that are lost or damaged in transit, although we will try our best to locate the package with the selected courier service.

 

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